![]() You can reply to this email/notification if you have further questions. This reply will come back to you as an email and also through a push notification through your app. They will look into your query and aim to get back to you within 24 hours. If you submit a question about a trip or through one of our articles, it will go through to our support team, who operate 24/7. Many articles also allow you to reach out to us directly if you have any further questions or concerns. ![]() ![]() From there, you can find a number of articles with frequently asked questions related to the topics. Additionally, there is also a Help section on that provides information on topics including: Account and Payment Options, A Guide to Uber, Signing Up, Accessibility, and more. In the Help section, select the category that aligns with the issue on that specific trip and you'll be able to submit feedback to our 24/7 Customer support team. When you select the appropriate trip, you will have access to the trip details, trip receipt, and a "Help" section. For issues related to a specific trip that was taken, you can first find the trip in question by accessing the "Your Trips" section in the menu bar. We have a host of information available to current and prospective Uber riders on our help centre at and within the Uber app by using the menu bar.
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